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Retail Banking-NMIMS-June-17

Retail Banking-NMIMS-June-17

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Q1. Discuss the need for Customer Relationship Management in banks enlisting the different Banker-Customer relations. Give one instance each of your positive & negative experience as a banking customer. (10 Marks)

 

Q2. What are the investment opportunities available for NRIs in Retail banking?. Discuss in Priority banking in brief. (10 Marks)

 

Q3. With reference to the recent Demonetization process/directives initiated by the Government of India there have been many positive/ negative views from several quarters. Give your views on the following aspects of the process

a. Discuss your viewpoint on the emphasis on digital payment mode. Do you think there is sufficient technological infrastructural support for the same? (5 Marks)

b. Do you think that digital e-wallets as a way of the future, are a safe mode of transactions? (5 Marks)

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