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Operations Management-NMIMS-2017

Operations Management-NMIMS-2017

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Q1. Discuss in brief the concepts of "Product Development" and "Product Design". Discuss with an example, if any possible, how can the concept of "Kaizen" be applied and implemented in a Restaurant setup. (10 Marks)


Q2. List down briefly the various inventory management techniques prevalent in the industry. Discuss how some of these techniques would be applicable to a General Store in effective management of their inventories, i.e grocery supplies, etc (assume several inventories of your choice). (10 Marks)


Q3. Healthcare is one of the top sectors of our country. It is also started to being identified as one of the business functions with many healthcare institutes offering “premium” services. However imparting quality medical services is a challenge for management for organisations from non healthcare expertise. To understand and suggest roadmaps for the same, answer the following concepts

a. What are the 8 building blocks of Total Quality Management? Discuss how can these 8 building blocks be incorporated in a typical Hospital setup for the objective of providing quality healthcare. (5 Marks)

b. Briefly explain the six sigma methodology of quality and discuss how can the same be applied to a Hospital setup. (5 Marks)

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