Total Quality Management-1st-2016-NMIMS

Total Quality Management-1st-2016-NMIMS
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Q1a. Given below is the activity cost per annum for a small production unit. Calculate the % cost on various quality cost classification on the total cost. State your observation and comment on the areas of improvements. (5 Marks)
Design engineering Rs 55,000
Disposal of rejected materials 160,000
Finished goods inspection 140,000
Materials inspection 70,000
Preventive maintenance 80,000
Processing customer returns 150,000
Disposing of scrap 195,000
Assessing vendor quality 45,000
Rework 380,000
Warranty work 225,000
Total activity cost Rs1,500,000
b. In your opinion should the organization spend more on cost of good quality or cost of poor quality? Explain with reasons/examples. (5 Marks)
Q2. a. Choose a problems in your work area and explain how you will use cause and effect diagram to identify the causes for the problem. (e.g. problems can be high absenteeism, low productivity, increase in accident rates etc.) (5 Marks)
b. Draw a flow chart for making tea which involves the following activates and decisions. a. Boil water b. Add tea leaves c. boil for 5 min d. filter e. Add milk (if required) f. add sugar (if required) g. pour in the cup (5 Marks)
Q3a. You are appointed the Management Representative of your organization to implement ISO 9001. Explain the steps you will take to successfully get the ISO certification for your organization. (5 Marks)
b. Two ISO certified organization make same product, will they have same product quality? Explain your answer.
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