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Business Communication-ISBM-1

Business Communication-ISBM-1




                                                                                                  Total Marks: 80




CASE-1                                                                                                                                                  (20 Marks)


Nestle has launched quality street ,lion and after 8 choclates imported from Europe. Qualtty Street is an assortment of chocolates priced at Rs. 7 5 for  218 gm. After Eight is a popular adult chocolate priced at Rs.25 for 20 gm and Lion is a caramel wafer bar priced at Rs. 20 for a 45 gm bar. (Kit Kat )is priced at Rs. 6 for a 17 gm bar and has a chocolaty taste while Lion has a crunchy taste). The brands have different tastes and will appeal to different target segments (though the target segment is one which may have already been exposed to these brands during visits abroad). These brands have been introduced in metros in upmarket stores which sell brands bears the label "lmported by Nestle India Ltd." indicating that they may be better than smuggled ones (which may be stale).



Question :


1  Suggest suitable media /media vehicles for promoting these brands. Give reasons in support of your answer   


2  What business communication media you will utilize if you have to launch a soap in rural India?                             














CASE -2                                                                                                                                                  (20 Marks)


The herbal shampoo market is valued at around Rs. 100 crores. Ny/e, Ayur, Dqbur and Biotique are some of the established brands in the market. 


Helene Curtis (JK Group) has introduced a premium herbal shampoo (with variants Shikskai,  henna and qmla and brqhmi and josur) priced between Rs. 80 and Rs. 90 (500 ml) for different types of hair. The proposition is the benefits offered  by lhe variant based on the combination of herbs,  benefits offered by the variants range from extra protection and nourishment to colour, body  and bounce. The shampoos have been launched  under the brand name Premium Herbsl Shsmpoos  and they target urban housewives with a  monthly household income of Rs.25,000. The   brand is distributed through 7 0,000 retail outlets and   120 Raymond shops. The company has planned  only point of purchase (POP) posters initially and  may consider the electronic media later. The  shampoo has an annual advertising expenditure of Rs. 10 crores. 



Question :


1 Comment on the marketing mix of JK's Premium Herbsl Shampoos ?


2 How can you make their communication more effective ?.




































CASE 3                                                                                                                                                   (40 Marks)

Attempt all cases of the following: (10 marks each)


(i)      Iran Rafsanjan Co., Rafsanjan City, Iran has taken a marine insurance policy No. VB/84/3629/29 dated
         20th December, 2005 from Albroz Insurance Co., Kerman City, Iran for the import of 500 tractor gears
         from Apex Products (India) Ltd., Delhi. The exporter shipped the cargo on board vessel — SEEMA on
         26th December, 2005 for Bandar Abbas Port of Iran.


         As per the letter of credit condition, the exporter was required to fax the shipment details to Albroz
         Insurance Company within 24 hours of the shipment. However, the exporter could not fax such details due
         to change in telephone (fax) number of the insurance company.


         Draft an express telegram to intimate shipment details.


ii)      Yours is a multinational company having joint venture with a Chinese company. Plant is to be located at
         Surat. The company immediately needs an Executive - Foreign Affairs (male/female) with ability of
         “writing and speaking Chinese language.


         Draft a recruitment advertisement for publication under classified column of a national daily. Salary-is no
         bar for the right candidate. E-mail address [email protected]


iii)     The local head office of State Bank of India is located at 11, Parliament Street, New Delhi-110001. The
         bank wants to construct 76 flats at Noida for its employees and invite applications for pre-qualification of
         contractors. Full details are available on its website - or



          Draft a notice for pre-qualification of contractors.


iv)     The Joint Admission Board (JAB) of Indian Institutes of Technology in its meeting held on 17th
         September, 2005 at Kolkata has taken some decisions with regard to Joint Entrance Examination (JEE)
         2006, i.e., to appear in JEE, one must secure at least 60% marks (55% for SC/ST and PD) in 10+2
         examination; a candidate can have only two attempts with effect from JEE-2006; and a candidate who
         joins any of the IITs through JEE-2006 will not be permitted to appear in JEE in future.* It was also
         decided that candidates, who have passed their qualifying examination in 2005 or earlier, will be allowed
         to appear in JEE-2006 as the last chance, witji no consideration of marks or attempts at JEE subject to age
         requirements. On behalf of the JAB, draft a suitable press release to be issued by organising chairman
         highlighting these decisions.                                                                                                (5 Marks each)




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