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Business Communication and Etiquette-NMIMS Solved Assignments-Se

Business Communication and Etiquette-NMIMS Solved Assignments-Se

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Business Communication & Etiquette

Buy now MBA Solved assignments

Q1: Rajesh is a new trainer in a call center. His first assignment is to deliver basic telephone etiquette to a team of newly joined associates. What points must be cover in his training? (10 Marks)

 

Q2: A Shimora courier has been facing customer complaints about feedback and updates since 2 months. They have decided to go for a communications audit at all the levels.

Please list and explain in brief steps in conducting a communication audit. (10 Marks)

 

Q.3 Read the case study carefully and answer the questions

Bean computers has a large sales department, the department has divisions for proposal writing divided into subdivision for approaching the customers through sales letters. To recruit people into the department they ask each candidate to write two different sales letters – Solicited and Unsolicited. If you are selected for the position

a. What will you keep in mind while sending an unsolicited sales letter? (Marks 5)

b. What characteristics does a solicited sales letter have? (Marks 5)

 

 

 

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