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Customer Relationship Management-2-NMIMS Solved Assignments

Customer Relationship Management-2-NMIMS Solved Assignments

Q1: Critically Analyze Customer Relationship Management in various banking operations (Retail banking, Net banking, Key account management) of your choice of bank, suggest problems and how to improve CRM Practices.

Q2: Suppose you are Marketing Head of Telecom Service Provider Company and you are facing challenge of high customer attrition. How will you work on your customer loyalty program of your company?

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