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IMT-55: Total Quality Management-MT2

IMT-55: Total Quality Management-MT2

 

IMT – 55 : TOTAL QUALITY MANAGEMENT

PART – A

 

Q1. Explain the evolution of quality.

 

Q2. What are the 8 dimensions of quality.

 

Q3. What is the essential difference between product and service quality?

 

Q4. Explain 14 point stated by Deming for assuring quality.

 

Q5. Explain PDCA cycle.

 

PART – B

 

Q1. Quality is free. Critically analyse the statement.

 

Q2. What are the various quality costs.

 

Q3. Discuss the essential characteristics of a TQM organization.

 

Q4. Explain essential requirements of Malcolm Balridge Award.

 

Q5. Leadership is key to success of TQM in an organization. Critically examine the statement.

 

PART - C

 

Q1. What are the basic 7 tools of problem solving.

 

Q2. What are the different methods of sampling.

 

Q3. Explain-Poka Yoke and 5S.

Q4. Write a brief note on steps to be taken to implement ISO 9000:2008.

 

Q5. Explain how QFD can help in better designing of products.

 

 

CASE STUDY – I

 

Assume that in the manufacture of 1 kg Mischmetal ingots, the product weight varies with the batch. Below are a number of subsets taken at normal operating conditions , with the weight values given in kg. Construct the X-Bar, R-charts and analyse the results.

 

Subset #

Values (kg)

1 (control)

1.02, 1.03, 0.98, 0.99

2 (control)

0.96, 1.01, 1.02, 1.01

3 (control)

0.99, 1.02, 1.03, 0.98

4 (control)

0.96, 0.97, 1.02, 0.98

5 (control)

1.03, 1.04, 0.95, 1.00

6 (control)

0.99, 0.99, 1.00, 0.97

7 (control)

1.02, 0.98, 1.01, 1.02

8 (experimental)

1.02, 0.99, 1.01, 0.99

9 (experimental)

1.01, 0.99, 0.97, 1.03

10 (experimental)

1.02, 0.98, 0.99, 1.00

11 (experimental)

0.98, 0.97, 1.02, 1.03

 

The quality of service in a hospital is tracked by observing medication errors from the 1000-patient days medication for each observation. The result of 25 such samples is shown below in the table:


Table: Medication Errors

Sample

Medication Errors

Sample

Medication Errors

1

26

14

20

2

19

15

42

3

28

16

22

4

29

17

18

5

24

18

24

6

18

19

23

7

23

20

16

8

21

21

19

9

14

22

20

10

17

23

22

11

21

24

21

12

20

25

23

13

12

 

 

 

 

Questions:

1. Construct an appropriate control chart.

2. Analysis the control chart.

3. Is a goal of error-free performance reasonable to expect from this system?

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